Privacy & Cookies
Thank you for using our websites and services. Personal integrity is important to us and we take your privacy seriously.
‘We’ here refers to Carrying Connects.
Ruth Grint T/a Carrying Connects
6 West Brow Gardens
What personal information do we collect?
Carrying Connects collects personally identifiable data when you hire or purchase a carrier, arrange a consultation or workshop, or contact us via the website, email or the Facebook page or Instagram page.
These often include but are not limited to:
Age of Children.
Information about transactions, credit and debts.
Consultations and workshops attended.
We do not store any sensitive personal data about you that is irrelevant to the services we provide.
Why do we collect and use your information?
1) Legal and Contractual Obligations:
We collect data as is required for completing a transaction, hire or providing a consultation or carrying related advice, and we are required by our insurers to keep Client Records and by HMRC to keep transaction details for accounting purposes, for a period of 6 years. After this the data will be securely destroyed.
2) Consent Based Information.
When you book an appointment with us, we collect your data to be able to send you reminders of your upcoming slot and where to come, as well as follow-up information pertaining to your time with us.
When you hire a carrier, we collect your information to be able to send you follow up information by email about the carrier you have hired and how to use it. We also send emails to remind you when it is due back and inviting you to arrange to return or renew. If you do not respond to your emails, we will contact you by telephone or by letter, only to arrange the return of the carrier.
We do not currently send marketing emails, if this changes in the future. This will be an opt-in and we will collect and use your information to send you updates, offers, products and services provided by us. You will opt out of this at anytime by selecting unsubscribe in the emails from us.
Information Sharing and Disclosure:
We use some third party Service Providers in order to provide our services. The services we use, along with their privacy polices and why we use them are listed below:
MyTurn is the software we use for tracking carrier hires, sending out instructions, sending out hire reminders and reserving carriers.
We use the Gmail service for emails regarding your hire.
WordPress.com is our website provider.
We use our Facebook page for communications. We will always ask your permission before sharing any photos of you or your family.
We use Instagram to raise awareness of the services we offer and promote babywearing. We will always ask your permission before sharing any photos of you or your family.
Financial transactions relating to our website and services may be handled by our payment services providers, PayPal and Square We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, deposits or equivalent, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at
Transferring Data outside the European Economic Area:
The companies that we used which are based in the United States of America all have Privacy Shield Certification.
Carrying Connects aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.
In certain circumstances, you have the right:
To access and receive a copy of the Personal Data we hold about you
To rectify any Personal Data held about you that is inaccurate
To request the deletion of Personal Data held about you (with the exception of where data is required for legal reasons as described above)
Please note that we will ask you to confirm your identity before responding to such requests.
If you have a concern about our use of your information you also have a right to complain to your local data authority.
Carrying Connects tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate.
If you want to make a complaint about the way we have processed your personal information, you can contact the ICO, the statutory body which oversees data protection law – www.ico.org.uk/concerns.
Links to other websites
Our website contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
More information about General Data Protection Regulation (GDPR) compliance can be found on the Information Commissioners Office website. https://ico.org.uk/for-the-public/